Effective Date: 09. 29, 2021.
For personal data transferred from the United Kingdom, the European Union, or Switzerland we will provide appropriate safeguards, such as through the use of standard contractual clauses.
We collect information about you when you use the Service, including when you use the Platform, play our Games, use the Streaming Service, register an account, update your profile, access our content, sign up for a rewards program, make a purchase, participate in a promotion, or contact customer support.
A. Information You Provide To Us.
The categories of information we collect when you use the Service include:
■ Contact Data, including your first and last name, email address, phone number, and postal address.
■ Account Credentials, including your username, password, password hints, and information for authentication and account access (such as a PIN).
■ Billing data, including Guardian email address, coupon codes, mobile phone personal authentication information, bank name, and credit card company.
■ Demographic Data, including your date of birth, gender, and country.
■ Profile Data, including your interests, inferences, preferences and favorites.
■ Commercial or transactions information, including records of products or services purchased, obtained, or considered.
■ Content, including content within any messages you send to us (such as feedback and questions to customer support) or publicly post on the Service (such as in product reviews or blog comments). We also collect content within any messages you exchange with other users through the Service (such as if you use our chat functionality).
■ Personal Contacts Data, including the first and last name, email address, and phone number of your personal contacts. We collect data about your contacts with your consent and in order to fulfill a request by you, such as finding your contacts on the Service or inviting your contacts to join the Service. Such functionality is only intended for U.S. residents. By using this functionality, you acknowledge and agree that both you and your contacts are based in the U.S. and that you have your contacts’ consent for us to use their contact information to fulfill your request.
If you participate in a promotion and are declared a winner, depending on the prize we may also collect your driver’s license number, passport number, or other similar identifiers as set out in the applicable promotion’s additional terms and conditions.
If you are eligible for a gift by participating in an event, we may collect the following in order to provide the gift to you:
■ If a physical gift: name, mailing address, phone number, and email address.
■ If a digital gift: name, mobile phone number, and email address.
You may choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information.
B. Information Collected Automatically.
In addition, we automatically collect information when you use the Service. The categories of information we automatically collect include:
■ Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, gameplay data related to your interactions with our Platform, Games, and Streaming Service, faulty use records, products and services you view and purchase, the time of day you browse, and your referring and exiting pages.
■ Device Data, including data about the type of device or browser you use, your telecommunications provider, your device’s operating software, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address, a Global Unique Identifier, and Ad Id.
■ Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level) and, with your consent, precise location data (such as latitude/longitude data).
The types of tracking technologies we use to automatically collect information include:
■ Log Files, which are files that record events that occur in connection with your use of the Service.
■ , which are small data files stored on your device that act as a unique tag to identify your browser. We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate our Websites and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Service. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings.
■ , which are technologies included in our Apps that are not browser-based like cookies and cannot be controlled by browser settings. that sends information about your use to a server. These SDKs allow us to track our conversions, bring you advertising both on and off the Service, and provide you with additional functionality, such as the ability to connect our Service with your social media account.
■ Location-Identifying Technologies, which are technologies used to collect your location. For example, GPS, WiFi, and Bluetooth may be used to collect precise location data when you consent to precise location tracking through our Apps. Location data may be used for purposes such as verifying your device’s location and delivering or restricting relevant content and advertising based on that location.
For further information on how we use tracking technologies for analytics and advertising, and your rights and choices regarding them, see the “Analytics and Advertising” and “Your Rights and Choices” sections below.
C. Information from Other Sources.
We also collect information from other sources. The categories of sources from which we collect information include:
■ Data brokers from which we purchase data to supplement the data we collect.
■ Social networks with which you interact or use to log into the Platform, Games, or Streaming Service.
■ Partners that offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
■ Publicly-available sources, including data in the public domain.
■ Operating and managing our Service.
■ Performing services requested by you, such as responding to your comments, questions, and requests, facilitating a refund, and providing customer service.
■ Sending you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
■ Preventing and addressing fraud, breach of policies or terms, and threats or harm.
■ Monitoring and analysing trends, usage, and activities.
■ Conducting research, including focus groups and surveys.
■ Improving the Service and other NCSOFT websites, apps, marketing efforts, products and services.
■ Developing and sending advertising, direct marketing, and communications about our and other entities’ products, offers, promotions, rewards, events, and services.
■ Conducting promotions, including verifying your eligibility and delivering prizes in connection with your entries.
■ Fulfilling any other purpose at your direction.
■ With notice to you and your consent.
■ Service Providers. with services such as payment processing, data analytics, marketing and advertising, website hosting, and technical support. We contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
■ . We share information with our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing activities.
■ Promotions and Prizes. Our promotions and prizes may be jointly sponsored or offered by other parties. When you voluntarily enter a promotion or collect a prize, we share information as set out in the official rules or additional terms and conditions that govern the promotion or prize, as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion or collecting a prize, you agree to the official rules or additional terms and conditions that govern that promotion or mission, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
■ Public Forums. We share information you make public through the Service, such as information in your profile or that you post on public boards. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to additional rights set out in the “Your Rights and Choices” section below.
■ Merger or Acquisition. We share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
■ Security and Compelled Disclosure. We share information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also share information to protect the rights, property, life, health, security and safety of us, the Service or anyone else.
■ Facilitating Requests. We share information at your request or direction.
■ Consent. We share information with notice to you and your consent.
We offer parts of our Service through websites, platforms, and services operated or controlled by other parties. In addition, we integrate technologies operated or controlled by other parties into parts of our Service.
Some examples include:
■ Logging-In. We may allow you to log-in or create an account through social media or another platform, such as through a Google, Facebook, Apple, Twitter, Line or Vkontakte account. If you choose to engage with such integration, we may receive information from the platform that you have authorized to share with us, such as your public profile name, email address, and internal identification information. Please note that the platform may independently collect information about you through the integration.
We also use audience matching services (which is a type of Interest-based Advertising) to reach people (or people similar to people) who have visited our Service or are identified in one or more of our databases (“Matched Ads”). This is done by us providing a list of hashed email addresses to an ad partner or incorporating a pixel from an ad partner into our own Service, and the ad partner matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our Service and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
For further information on the types of tracking technologies we use on the Service and your rights and choices regarding analytics, Interest-based Advertising, and Matched Ads, please see the “Information Collected Automatically” and “Your Rights and Choices” sections.
A. Account Information.
You may access, update, or remove certain information that you have provided to us through your NCSOFT account by visiting your account settings or sending an email to the email address set out in the “Contact Us” section below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
B. Tracking Technology Choices.
■ Cookies and Pixels. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
■ Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.
■ App and Location Technologies. You can stop all collection of information via an App by uninstalling the App. You can stop all collection of precise location data through an App by uninstalling the App or withdrawing your consent through your device settings.
Please be aware that if you disable or remove tracking technologies some parts of the Service may not function correctly.
C. Analytics and Interest-Based Advertising.
Google provides tools to allow you to opt out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptoutAdvertising or the Google Display Network at .
Most of these companies are participants of the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”). To learn more about the targeted ads provided by these companies, and how to opt out of receiving certain targeted ads from them, please visit: (i) for website targeted ads from DAA participants, https://www.aboutads.info/choices; (ii) for app targeted ads from DAA participants, https://www.aboutads.info/appchoices; and (iii) for targeted ads from NAI participants, https://www.networkadvertising.org/choices/. Opting out only means that the selected participants should no longer deliver certain targeted ads to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., in connection with the participants’ other customers or from other technology services).
Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.
■ E-mails. You can opt-out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link, or emailing us at the email address set out in the “Contact Us” section below with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or our ongoing business relations.
■ If you have opted-in to receive push notification on your device, you can opt-out at any time by adjusting the permissions in your device or uninstalling our app.
■ Text Messages and Calls. You can opt-out of receiving text messages or calls to your phone number at any time by (i) for text messages, texting “STOP” in response to any text message you receive from us or contacting us as set out in the “Contact Us” section below and specifying you want to opt-out of text messages; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set out in the “Contact Us” section below and specifying you want to opt-out of calls.
Please note that your opt out is limited to the email address, device, and phone number used and will not affect subsequent subscriptions.
The Service is intended for general audiences, and is not directed at children under the age of 13. We do not knowingly collect personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) from children. If we become aware we have collected personal information in violation of COPPA, we will remove the personal information in accordance with COPPA.
to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.
4th Fl. KTCU B/D, 192 Jungang-daero, Dong-gu, Busan, Republic of Korea
These additional disclosures apply only to California residents. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt-out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
A. Notice of Collection.
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
■ Identifiers, including name, postal address, email address, phone number, online identifiers (such as IP address), driver’s license number, passport number, or other similar identifiers.
■ Customer records.
■ Characteristics of protected classifications under California or federal law, including gender, date of birth, and country of residence.
■ Commercial or transactions information, including records of rewards, promotions, products or services entered, purchased, obtained, or considered.
■ Internet activity, including browsing history, search history, and interactions with a website, email, application, or advertisement.
■ Geolocation data.
■ Inferences drawn from the above information about your predicted characteristics and preferences.
For further details on information we collect, including the sources from which we receive information, review the “Information Collection” section above. We collect and use these categories of personal information for the business purposes described in the “Use of Information” section above, including to manage our Service.
B. Right to Know and Delete.
You have the right to know certain details about our data practices in the past 12 months. In particular, you may request the following from us:
■ The categories of personal information we have collected about you;
■ The categories of sources from which the personal information was collected;
■ The categories of personal information about you we disclosed for a business purpose or sold;
■ The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
■ The business or commercial purpose for collecting or selling the personal information; and
■ The specific pieces of personal information we have collected about you.
In addition, you have the right to delete the personal information we have collected from you.
To exercise any of these rights, please submit a request at firstname.lastname@example.org In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
C. Right to Opt-Out.
To the extent NCSOFT sells your personal information as the term “sell” is defined under the CCPA, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out by clicking Do Not Sell My Personal Information or emailing us email@example.com.
D. Authorized Agent.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
E. Right to Non-Discrimination.
You have the right not to receive discriminatory treatment by us for the exercise of any your rights.
F. Shine the Light.
Customers who are residents of California may request To exercise a request, please write us at the email or postal address set out in “Contact Us” above and specify that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.
B. Lawful Basis for Processing.
, and your interests and fundamental rights and freedoms do not override those interests. Where applicable, we will transfer your personal data to third countries subject to appropriate or suitable safeguards, such as standard contractual clauses.
C. Your Data Subject Rights.
You have the right to access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, please contact us as set out in the “Contact Us” section above and specify which right you are seeking to exercise. We will respond to your request within 30 days. We may require specific information from you to help us confirm your identity and process your request.
Please note that we retain information as necessary to fulfil the purposes for which it was collected, and may continue to retain and use information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you may contact us as set out in the “Contact Us” section above. You also have the right to lodge a complaint with the data protection regulator in your jurisdiction.
D. General Data Protection Regulation (GDPR) - European Representative.
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), NCSOFT Corporation has appointed European Data Protection Office (EDPO) as its GDPR representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR by:
■ using EDPO’s online request form: https://edpo.com/gdpr-data-request/
■ writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium
E. UK General Data Protection Regulation (GDPR) – UK Representative.
Pursuant to the UK GDPR, NCSOFT Corporation has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR by:
■ using EDPO UK’s online request form: https://edpo.com/uk-gdpr-data-request/
■ writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
These additional disclosures apply only to Taiwan citizens or data subjects as defined under Taiwan law.
A. Your Data Subject Rights.
Taiwan’s Personal Data Protection Act (“PDPA”) provides the following rights to Taiwan citizens and data subjects in Taiwan:
■ Right to make an inquiry of and to review your personal data;
■ Right to ask us for a copy of your personal data;
■ Right to correct or supplement your personal data;
■ Right to demand the cessation of collection, processing or use of your personal data; and
■ Right to delete your personal data.
We may charge a fee for providing access to your personal data. To exercise any of these rights, please submit a request to firstname.lastname@example.org
B. Retention Period for Your Personal Data
We process and use the information we collect in the manner set out under the “Information Collection” section above for a period that is necessary to achieve the purposes set out under “Use of Information” section.
C. Territory in Which Your Personal Data Will Be Used
We process and use the information we collect in the manner set out under the “Information Collection” section above in the territory where the parties provided in the “Sharing of Information” section are located and any other territory that is necessary to achieve the purposes set out under the “Use of Information” section.
D. Consequences of Not Providing Your Personal Data
If you choose not to provide your personal data to us, you may not be able to use some parts of or the entire Service. You may also be unable to receive or use some or all of the products, services, or promotional offers provided by us via use of the Service.
A. Parental Consent
B. Sensitive Information
We do not collect or provide to a third party, without your consent, "special care-required personal information" about you, including race, creed, social status, medical history, criminal record, fact of having suffered damage by a crime, physical, intellectual or mental disabilities, results of a medical check-up or other examination, guidance for the improvement of the mental and physical conditions, or medical care or prescription, arrest, search, seizure, detention, institution of prosecution or other procedures related to a criminal case, or investigation, measure for observation and protection, hearing and decision, protective measure or other procedures related to a juvenile protection case.
C. International Transfer
When we share your information in accordance with Section 4, the information about you may be transferred to, or processed, stored, and used by third parties in jurisdictions outside Japan, including the U.S., Korea, Singapore, Hong Kong, Thailand, Philippines, Indonesia and Russia. Your use of the Service or provision of any information constitutes your consent to the transfer to and, processing, usage, sharing, and storage of information about you by such third parties in other jurisdictions. If you do not agree to transfer to, or processing, usage, sharing, and storage of information about you by such third parties in other jurisdictions, please refrain from using the Service or providing information about you.
■ “Personal data” any information relating to a directly or indirectly identified or identifiable individual (personal data subject);
■ “Processing of personal data” any action (operation) or a set of actions (operations) performed with or without the use of automation with personal data, including the collection, recording, systematization, accumulation, storage, specification (updating, modification), extraction, use, transfer (provision, access), depersonalization, blocking, deletion, destruction of personal data;
■ “NCSOFT”, “Operator” NCSOFT CORPORATION being the operator of personal data;
B. Purposes of personal data collection.
C. Legal basis for processing of personal data.
NCSOFT processes Users' personal data on the following legal grounds:
■ Execution of a contract – the Terms of Service and End User License Agreement to which the User is a party;
■ Consent to the processing of personal data (e.g., when the User has checked the box on the consent to the processing of personal data contained in the interactive forms);
■ Processing of the User's personal data is necessary to perform the duties, functions, powers entrusted to NCSOFT by the legislation.
■ Processing of the User’s personal data is necessary to effect rights and legal interests of the NCSOFT or third parties, or to achieve publicly significant goals, provided that the User’s rights and freedoms are not violated.
D. Procedure and conditions of personal data processing.
(a) the list of actions performed by the operator with personal data of users: collection, recording, systematization, accumulation, storage, specification (updating, modification), extraction, use, transfer (provision, access), depersonalization, blocking, deletion, destruction of personal data;
(b) methods of personal data processing used by NCSOFT: automated, mixed, non-automated.
In case of confirmation of the fact of inaccuracy of personal data, NCSOFT ensures updating personal data.
A. Retention Period for Your Personal Data
We process and use the personal data we collect in the manner set out under the “Information Collection” section above for a period that is necessary to achieve the purposes set out under “Use of Information” section.
B. Conditions for the termination of personal data processing.
The processing of personal data ceases if at least one of the following conditions is met:
■ User has unilaterally withdrawn from the Terms of Service and End User License Agreement;
■ The User has withdrawn his consent to the processing of personal data;
■ The predetermined purpose of processing personal data has been achieved;
■ The period of validity of the consent to the processing of personal data has expired;
■ Unauthorized processing of personal data was detected.
C. Rights of the User as a subject of personal data.
The User has the right to receive his personal data for familiarization and to demand from NCSOFT their rectification, blocking or destruction in case they are incomplete, outdated, inaccurate, illegally obtained or not required for the stated purpose of processing. In addition, Users have the right to receive information that concerns the processing of their personal data. Users have the right to protect their rights and legitimate interests, including compensation for losses and (or) compensation for moral harm in court.
Users may refuse to process their personal data at any time by contacting NCSOFT through any of the communication channels listed in the "Contact Us" section.