Journey of Monarch Operation Policy
1. General Principles
① This Operation Policy is applied to the game
services for Journey of Monarch.
② The Operation Policy serves as a supplement to the
matters set forth in the Terms of Use ("Terms"). It contains the
company's service operation standards and matters that users (also referred to
as "members") should know while using this service, such as
consequence of violating the Terms (hereinafter referred to as ("Restriction"),
the procedure for appealing such Restriction, and the recovery policy.
③ The company may update its Operation Policy from
time to time to provide better service and will notify users of the changes
through easily understandable means (website notice, e-mail notification,
in-service note, push message, etc.).
2. Restrictions/Report,
Appeals and Customer Support
① If a member becomes aware of another member's
violation of the Terms or the Operation Policy, or is damaged by it, then the
member may report the details to the company.
(1) The
guidelines for Restrictions/report procedures for violations of the Terms are
as follows:
• Violation of the Terms → (Report) →
Investigation → (Pre-notice) → Restrictions → Appeal → Notification of Result
of Appeal
② The investigation may take some time after
reporting, and in some cases, re-investigation may take place.
③ Related accounts may be temporarily restricted
while investigating the issues that have been reported.
④ Members can raise appeals related to various
inquiries, requests, suggestions, and Restrictions, including Journey of
Monarch game services, compromised accounts, reporting of harmful
users, etc., through "Report" on the website.
(1) The
process to report, inquire, or appeal is as follows:
[Inquiry]
• Users can raise various inquiries,
requests, suggestions, and appeals related to their accounts, including Journey
of Monarch game services through "Inquiry" on the website.
※ Pursuant to the
Occupational Safety and Health Act, as a protective measure for customer
service employees, the use of consultation services may be restricted if the
consultant's rights are violated due to abusive language, sexual harassment, or
verbal abuse during a consultation, or if such behavior impedes the provision
of normal Customer Support.
⑤ If a member's appeal is deemed reasonable, then
the company will immediately lift the Restrictions applied to the member and
restore the adjusted items.
⑥ Report and investigation of damage from the
"compromised account" can be made up to fifteen (15) days including
the date the damage occurred by "compromised account".
⑦ Appeals can be made within fifteen (15) days from
the date of Restrictions.
3. Journey of Monarch Operation Standards and
Special Policy
① The company does its best to prevent acts that
violate the Terms and Operation Policy to provide smooth game services.
② The company takes a neutral stance and does not
intervene in disputes between members. However, if the dispute between
members involves acts that violate the Terms or the Operation Policy or
interfere with the normal operation of game services, the company shall take
necessary actions after reviewing the issue from a neutral standpoint.
③ The company safely handles members' personal
information and credit information as prescribed by laws and regulations and
personal information processing policies. The company's executives,
employees and administrators do not request or disclose the member's personal
information, account information, or password, except as prescribed by the
Terms and personal information processing policies.
④ The company receives reports of bugs and errors
occurring in game services through customer support and community sites and
strives to deal with them quickly.
⑤ The company shall request the authentication of
accounts, when necessary, to protect the members' accounts and stabilize game
services.
⑥ The company's executives, employees and
administrators may give limited answers or may not give answers to updates,
development directions, and other content that cannot be disclosed due to the
nature of the game.
4. Naming Policy
① The term "Name" refers to all kinds of
names (nickname, character name, Blood Pledge name, etc.) that members set
themselves to identify characters, items, groups, etc. within the game
services.
② In principle, members can set their Names freely.
③ Notwithstanding Paragraph (2), the Names of each
of the following subparagraphs are restricted from being used, and the company
may change them arbitrarily. In addition, Restrictions may be applied to
the use of the Names below:
(1) Names
that may cause discomfort or sexual humiliation to others;
(2) Names
that include insults, slang, advertisements, or expressions containing sexually
suggestive content;
(3) Names
that discriminate against certain races, genders, countries, etc.;
(4) Names
that are judged to have the purpose of criticizing, insulting, or defaming a
specific person, group, organization, region, religion, etc.;
(5) Names
that impersonate a company, its employees, officials, and administrators;
(6) A
Name that shows the intention of exchanging by-products (items, accounts, Blood
Pledge, etc.) of an account proxy or game services for cash or spot, proxy
purchase, etc.;
(7) Names
that may infringe or cause damage to a third party's trademark or copyright;
(8) Names
prohibited by the Terms ; or
(9) Names
that violate other laws or social conventions.
5. Restrictions Policy
① The types of Restrictions are as follows:
(1) Permanent
restriction on the use of integrated accounts: A Restriction that
permanently restricts the use of all games and related services provided by the
company.
(2) Permanent
restriction from game services: Permanent restriction on the access to Journey
of Monarch game and its related services.
(3) Restriction
on the game period: A Restriction that restricts the use of Journey of
Monarch game and related services for a certain period of time.
(4) Warning:
Temporarily imposed Restrictions such as temporary restrictions on access to the
game, chat bans, behavior restrictions, forced change of character names, GM/CM
caution, and recommendations.
(5) Adjustment
of items, etc.: It is a Restriction that deletes character information, items,
and paid content related to violations of the Terms or changes the quantity and
nature.
(6) IP
Blocking: A Restriction that restricts access to the game or services on a
specific IP.
② If the company imposes Restrictions under
Paragraph (1), then it can retrieve or adjust profits (items, experiences,
etc.) related to violations of Terms, and for violations of Terms that are
difficult to calculate related profits, such as bug abuse and illegal use of
programs, the company can initialize game usage information or restrict the use
and access environment of some content.
③ All liability for violations of the Terms arising
from compromised accounts or account sharing due to reasons attributable to
members shall be borne by the parties to the violation of the Terms and the
name of the account, and Restrictions may apply to both accounts.
④ If two or more violations of the Terms are
confirmed at the same time, then the company may impose Restrictions on each
act simultaneously.
⑤ The company may also apply Restrictions on members
who have processed or conspired with another member's violations of the Terms,
or a member who has helped or made unfair gains thereof.
⑥ If another member acquires an item obtained by
violating the Terms even though they are aware of the circumstances, or if they
acquire it free of charge without knowing the circumstances, then the company
can retrieve the relevant item.
⑦ For circumstances and subject matter related to
such Restrictions, please see the Restrictions Standard Table in Article
6. However, in consideration of the specific circumstances at the time of
the violation or the degree of impact on the game services, the company may not
impose, or impose a lesser, Restriction than specified in the Restrictions
Standard Table.
⑧ Even if it is not listed in the Restrictions
Standard Table under Article 6, Restrictions may be applied depending on the
severity of the violation of the Terms and related laws.
⑨ Depending on the laws of countries in service,
Restrictions on use may be aggravated/alleviated than the Restrictions Standard
Table.
6. Restrictions
Standard Table
[Restrictions Standard Table]
|
Types |
Description |
1st |
2nd |
3rd |
|
Chat Spamming |
The act of interfering with the use of
chats and notes by many users by posting excessive content or repeatedly
using the same content through chat windows and notes. * If warning restrictions are applied
three (3) times within seven (7) days, then the period (three (3) days)
restrictions may be applied. * Restriction on the use of account may
be applied depending on the cumulative order and severity. |
Warning |
Warning |
Warning |
|
Use of Inappropriate Names |
"Use of Inappropriate Names"
refers to the act of using the Names of each subparagraph of Article 4 (3)
for character names, Blood Pledge names, etc. ※ The character name and Blood Pledge
Name may be arbitrarily changed upon warning. ※ Temporary character restrictions may
proceed in the process of changing the character name. ※ Name changes due to "Use of
Inappropriate Names" may be disclosed through the official community. ※ If "Use of Inappropriate
Names" is repeated for the purpose of displeasing other users, then the
restrictions prescribed in "Use of Inappropriate Language" may be
applied. |
Warning (including change of Name) |
Three (3) days (including change of Name) |
Seven (7) days (including change of Name) |
|
False Reporting, etc. |
Abuse of bulletin boards or customer
support to interfere with the normal use of the game by other users or
interfere with the company's normal operation of the game. |
Warning |
Three (3) days |
Seven (7) days |
|
Use of Inappropriate Language |
"Use of Inappropriate Language"
refers to the act of using any of the following expressions: (1) Expressions that may cause discomfort
or sexual humiliation to others (2) Expressions that include insults,
slang, advertisements, or expressions containing sexually suggestive content (3) Expressions that discriminate against
races or genders (4) Expressions that are judged to have
the purpose of criticizing, insulting, or defaming a specific person, group,
organization, region, religion, etc. (5) Expressions that impersonate a
company, its employees, officials, and administrators (6) Expressions that imply an intention
to foster an account or exchange items for cash or in spot (7) Expressions that may infringe or
cause damage to a third party's trademark or copyright (8) Expressions prohibited by the Terms (9) Expressions that violate other laws
and regulations or are contrary to social norms ※ When damage caused by "Use of
Inappropriate Language" is minor, a "Warning" may be applied
instead of a "Restriction on the game period." ※ Second restrictions may be applied to
the first restriction for "Use of Inappropriate Language" which
targets multiple users or causing serious discomfort to the other party. |
For three (3) days when there are three
(3) accumulated warnings |
Seven (7) days |
Seven (7) days |
|
Account Trading |
(1) The act of attempting or
advertising an act under each subparagraph of "Account Trading" (2) The act of advertising a site that
mediates acts of "Account Trading" (3) The act of advertising the service of
entrusting an account to others to level it up or boost its ranking in
exchange for cash or real-world goods/services. |
Three (3) days |
Seven (7) days |
Seven (7) days |
|
Gameplay Interference |
(1) Abusing the game/operating system,
causing interference with the normal use of the game by other users (2) Spreading false information, causing
confusion to other users through other illegal means, and interfering with
the company's game operation. ※ If the damage caused by "Gameplay
Interference" is minor, then "Warning" may be applied instead
of "Restriction on the game period." ※ If damage is caused to a large
number of users or if there is serious damage to a specific user through
"Game Interference," the company may impose a "Seven (7)
days" restriction period even if it's the first time. ※ In the case of "Interference of
the game operations" impersonating an administrator or company
employees, its employees, officials, and administrators, a "Seven (7)
days" restriction period may be imposed, even it's the first time. |
Three (3) days |
Seven (7) days |
Seven (7) days |
|
compromised account |
The act of attempting "fraud" |
Three (3) days |
Seven (7) days |
Seven (7) days |
|
Account Trading |
(1) The act of trading game account or
character in an account with cash, real goods/services, or other game items (2) The act of entrusting an account to
others in exchange for cash or real goods/services and fostering them on
behalf of others |
Three (3) days |
Seven (7) days |
Seven (7) days |
|
Account Theft |
The act of accessing another user's
account without permission and acts of helping or using it in any way to
benefit from it |
Permanent |
|
|
|
Fraud |
The act of deceiving another user and
taking unfair advantage in the game |
Permanent |
|
|
|
Private Information Leaks |
The act of distributing the personal
information of another member without consent |
Permanent |
|
|
|
Commercial Spam |
The act of using game services for
advertising purposes other than the original purpose of game services, such
as for-profit, sales, advertisement, and promotion |
Permanent |
|
|
|
False Entry and Use of Personal
Information |
The act of continuously using
identification information by a false entry in account information, or using
without modifying the changed information ※ In the case when the account is
restricted due to the registration of information by another person, the
account can be lifted from restriction after going through the identity
verification procedure. |
Permanent |
|
|
|
Compromised Accounts (Identity Theft) |
The act of creating an account using
another person's personal information. |
Integration |
|
|
|
Fraudulent Transactions |
The act of paying for a paid service by
using another person's payment method without permission |
Integration |
|
|
|
Bug/System Vulnerability Abuse |
(1) The act of benefiting from an error
in a game or service or causing damage to others (2) The act that affects game balance or
systems by using game or service errors ※ Even for unintentional
"Bug/Game Limitations Abuse," the company may "adjust"
items by such as deleting related items or adjusting experience points. |
Permanent |
|
|
|
Using Unapproved Third-Party Programs Production/Use/Promotion |
(1) The act of producing, using, and
distributing computer programs or devices (hereinafter referred to as
"Unapproved Third-Party Programs") that neutralize technological
protection measures for game services or interfere with normal operations (2) The act of adapting a program
provided by the company in connection with the game program or game services
or abnormally using the modified program (3) The act of spreading, distributing,
or arranging Unapproved Third-Party Programs themselves or their usage to a
specific person or an unspecified number of people |
Permanent |
|
|
|
Workplace |
(1) The act of using the game with
multiple accounts or organizationally and collectively for-profit purposes (2) The act of unfairly acquiring items
through the use of Unapproved Third-Party Programs" |
Permanent |
|
|
|
Open Market Exploitation |
(1) In the case of gaining unfair profits
by exploiting policies and processes related to membership, payment, payment
cancellation, etc. that an open market business operator provided (2) In the case of spreading a method of
avoiding or abusing the policies and related processes of an open market
operator ※ If a payment cancellation or refund is
processed through the open market business operator's policies and
procedures, "Warning(Temporary Restrictions on Access to Games)"
may be issued to check for possible abuse. |
Permanent |
|
|
※ "Integration" means "permanent restriction on the
use of integrated accounts," "permanent" means "permanent
restrictions on the use of the game," and "Number (X) days"
means "restriction on the game period" during that
period.
※ Even if it is not listed in the above Restrictions Standard Table,
restrictions may be applied depending on the severity of the violation of the Terms
and related laws.
※ It can be weighted according to the cumulative order or severity of
restrictions.
7. Policy for long-term out-of-access account
① For service improvement and smooth game operation,
the company can delete character information in the account (hereinafter
referred to as a "long-term out-of-access account") that satisfies
the following conditions.
(1) More than three hundred and sixty-five (365)
days have passed since the last game access date of Journey of Monarch; or
(2) The Journey of Monarch Paid
Service Period Ends.
② To provide a smooth Blood Pledge function within
the game services, the company may deprive or transfer the Blood Pledge
management authority of the monarch character who satisfies the following
conditions at the request of the Blood Pledge member.
(1) More than thirty (30) days have passed since the
last game access date of Journey of Monarch.
③ If the company decides to delete
character information of a long-term out-of-access account, the company will
give advance notice about the deletion and its date.
④ According to the policies for long-term
out-of-access account, deleted characters and character names cannot be
restored.
8. Restoration Policy
① Losses and changes in game usage information (such
as items, game goods, experiences, achievements, levels, etc.) caused by the
company's attributable or technical errors in game services can be restored to
the extent that it does not strain the game balance if the current technology
of the information and communication service allows you to check records in the
game.
② If you are unable to proceed with a quest due to
technical error in game services, we will do our best to help you proceed with
the quest to the extent feasible to check in-game records available in current
information and consultation services technology. If necessary, we may
recover your quest items or change your character information.
③ Members who wish to recover under Paragraphs (1)
or (2) must apply for restoration through the customer support within fifteen
(15) days, including the date of loss and change of game usage information.
④ The application for restoration under Paragraph
(3) must be filed directly by the name of the account in which the game usage
information has been lost or changed, and proxy application from a third party
is not allowed.
⑤ The company can modify, change, and delete the
content of the game services through patches or updates after prior notice, if
necessary for the operation and technology, and recovery is
restricted for modifications, changes, and deletion of member's game usage
information caused thereof. However, if there is a reason falling under the
condition to Article 14 (4) of the Terms, it shall be notified later. In
addition, paid content can be modified, changed, or deleted if it is deemed
necessary for game planning or operation (game balancing, etc.). In this case,
the company must compensate the members with other items of similar value that
can be used in the game. Members cannot claim compensation for damages related
to such actions by the company.
⑥ Losses or changes in game usage information in
each of the following subparagraphs are not subject to recovery or compensation
for damages.
(1) Damage caused by a member's negligence or
inability to familiarize himself with the game system, announcements, the
Terms, the Operation Policy, etc.;
(2) Damage caused by the members' normal use of game
services, such as item salvaging, enhancement, and manipulation, etc.;
(3) Any damage caused by the use of game services in
a manner not recognized by the company, such as account transaction, and
sharing, etc.;
(4) Damage caused by device changes or device resets;
(5) Loss of Blood Pledge level due to the
disintegration of Blood Pledge;
(6) Damage caused by problems
between members without the intervention of the company, such as fraud in the
game; or
(7) Cases where damage such as a compromised account
occurred due to the member's negligence in managing the account.
- Members can demonstrate
proactive management of their account by periodically changing their passwords
and enrolling in secure authentication services.
- Recovery of losses caused by
user negligence or system errors during the game follows the restoration
standard table below. For matters not listed in the standard table, whether or
not to recover is determined according to the general recovery principle.
[Restoration Standard Table]
|
Type |
Details
and special notes |
Recovery
Status |
Note |
|
Character |
Accidentally deleted character |
X |
|
|
Item |
If an item was mistakenly purchased from an NPC Shop |
O |
Restoration is available only once a year per
account |
|
Accidentally crafting an unwanted item |
X |
|
|
|
If an item vanished due to Enhancement (Enchant)
failure |
X |
|
|
|
Item salvaged by mistake |
X |
|
|
|
Morph/Magic Doll card purchased by mistake |
X |
|
|
|
Morph/Magic Doll card manipulated by mistake |
X |
|
|
|
Magic Doll card used by mistake |
X |
|
|
|
Elixir used by mistake |
X |
|
|
|
Collection item registered by mistake |
X |
|
|
|
Item registered in Monster Codex by mistake |
X |
|
|
|
Magic/Skill acquired by mistake |
X |
|
|
|
Mail |
Recovering expired items during mailbox archival |
X |
|
|
Points |
Accidental reset of character's stats |
X |
|
|
Accidental selection of character's stats |
X |
|
|
|
Blood Pledge |
Restoration of disbanded Blood Pledge |
X |
|
|
Restoration of deprived Blood Pledge authority |
X |
|
※ Recovery may be restricted for losses intentionally incurred by the user,
violations of system settings, or possible abuse in the game.
※ Recovery for each item is handled based on the stored data, and losses
without records cannot be recovered.
※ Recovery is generally possible if fifteen (15) days have not elapsed from
the date of the loss, but some recovery is not possible because it may be
difficult to check the data or take a lot of time if fifteen (15) days have
elapsed.
10. Name management policy for out-of-access characters
① For service improvement and smooth game operation,
the company can initialize the character name in an account that satisfies one
of the following conditions:
(1) Character name of an account with no payment
history among accounts with no access record for more than thirty (30) days
from the last game access date of Journey of Monarch; or
(2) Character name of an account imposed with
permanent restrictions on the use of the game.
② If the character name is initialized, then the
company shall notify the initialization schedule and details in advance through
the announcements.
③ According to the character name management
policies for out-of-access account, initialized character names cannot be
restored.
11. Name management policy for out-of-operation Blood
Pledge
① For service improvement and smooth game operation,
the company can initialize the name of a Blood Pledge that has no access record
for more than thirty (30) days from the last game access date of a Blood Pledge
member.
② If the Blood Pledge name is initialized, then the
company will notify the initialization schedule and details in advance through
the announcements.
③ According to the Blood Pledge name management
policies for out-of-operation Blood Pledge, initialized Blood Pledge names
cannot be restored.
12. Guest Account Policy
① Guest accounts belong to the device, and thus account
information may be lost due to actions such as device loss, factory reset,
cache and data deletion that may cause the device's data to be moved, lost, or
altered.
② The company cannot help if the guest account
information is lost due to the user's carelessness or negligence, such as
device change/loss, factory reset, cache and data deletion, or synchronization
of an OS account.
③ The company guides on how to link accounts can be found in the official community.