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Journey of Monarch Operation Policy

1.     General Principles

①    This Operation Policy is applied to the game services for Journey of Monarch.

②    The Operation Policy serves as a supplement to the matters set forth in the Terms of Use ("Terms"). It contains the company's service operation standards and matters that users (also referred to as "members") should know while using this service, such as consequence of violating the Terms (hereinafter referred to as ("Restriction"), the procedure for appealing such Restriction, and the recovery policy.

③    The company may update its Operation Policy from time to time to provide better service and will notify users of the changes through easily understandable means (website notice, e-mail notification, in-service note, push message, etc.).

2.     Restrictions/Report, Appeals and Customer Support

①    If a member becomes aware of another member's violation of the Terms or the Operation Policy, or is damaged by it, then the member may report the details to the company.

(1)    The guidelines for Restrictions/report procedures for violations of the Terms are as follows:

•  Violation of the Terms → (Report) → Investigation → (Pre-notice) → Restrictions → Appeal → Notification of Result of Appeal

②    The investigation may take some time after reporting, and in some cases, re-investigation may take place.

③    Related accounts may be temporarily restricted while investigating the issues that have been reported.

④    Members can raise appeals related to various inquiries, requests, suggestions, and Restrictions, including Journey of Monarch game services, compromised accounts, reporting of harmful users, etc., through "Report" on the website.

(1)    The process to report, inquire, or appeal is as follows:

[Inquiry]

•   Users can raise various inquiries, requests, suggestions, and appeals related to their accounts, including Journey of Monarch game services through "Inquiry" on the website.

※ Pursuant to the Occupational Safety and Health Act, as a protective measure for customer service employees, the use of consultation services may be restricted if the consultant's rights are violated due to abusive language, sexual harassment, or verbal abuse during a consultation, or if such behavior impedes the  provision of normal Customer Support.

⑤    If a member's appeal is deemed reasonable, then the company will immediately lift the Restrictions applied to the member and restore the adjusted items.

⑥    Report and investigation of damage from the "compromised account" can be made up to fifteen (15) days including the date the damage occurred by "compromised account".

⑦    Appeals can be made within fifteen (15) days from the date of Restrictions.

3.     Journey of Monarch Operation Standards and Special Policy

①    The company does its best to prevent acts that violate the Terms and Operation Policy to provide smooth game services.

②    The company takes a neutral stance and does not intervene in disputes between members. However, if the dispute between members involves acts that violate the Terms or the Operation Policy or interfere with the normal operation of game services, the company shall take necessary actions after reviewing the issue from a neutral standpoint.

③    The company safely handles members' personal information and credit information as prescribed by laws and regulations and personal information processing policies. The company's executives, employees and administrators do not request or disclose the member's personal information, account information, or password, except as prescribed by the Terms and personal information processing policies.

④    The company receives reports of bugs and errors occurring in game services through customer support and community sites and strives to deal with them quickly.

⑤    The company shall request the authentication of accounts, when necessary, to protect the members' accounts and stabilize game services.

⑥    The company's executives, employees and administrators may give limited answers or may not give answers to updates, development directions, and other content that cannot be disclosed due to the nature of the game.

4.     Naming Policy

①    The term "Name" refers to all kinds of names (nickname, character name, Blood Pledge name, etc.) that members set themselves to identify characters, items, groups, etc. within the game services.

②    In principle, members can set their Names freely.

③    Notwithstanding Paragraph (2), the Names of each of the following subparagraphs are restricted from being used, and the company may change them arbitrarily. In addition, Restrictions may be applied to the use of the Names below:

(1)    Names that may cause discomfort or sexual humiliation to others;

(2)    Names that include insults, slang, advertisements, or expressions containing sexually suggestive content;

(3)    Names that discriminate against certain races, genders, countries, etc.;

(4)    Names that are judged to have the purpose of criticizing, insulting, or defaming a specific person, group, organization, region, religion, etc.;

(5)    Names that impersonate a company, its employees, officials, and administrators;

(6)    A Name that shows the intention of exchanging by-products (items, accounts, Blood Pledge, etc.) of an account proxy or game services for cash or spot, proxy purchase, etc.;

(7)    Names that may infringe or cause damage to a third party's trademark or copyright;

(8)    Names prohibited by the Terms ; or

(9)    Names that violate other laws or social conventions.

5.     Restrictions Policy

①    The types of Restrictions are as follows:

(1)    Permanent restriction on the use of integrated accounts: A Restriction that permanently restricts the use of all games and related services provided by the company.

(2)    Permanent restriction from game services: Permanent restriction on the access to Journey of Monarch game and its related services.

(3)    Restriction on the game period: A Restriction that restricts the use of Journey of Monarch game and related services for a certain period of time.

(4)    Warning: Temporarily imposed Restrictions such as temporary restrictions on access to the game, chat bans, behavior restrictions, forced change of character names, GM/CM caution, and recommendations.

(5)    Adjustment of items, etc.: It is a Restriction that deletes character information, items, and paid content related to violations of the Terms or changes the quantity and nature.

(6)    IP Blocking: A Restriction that restricts access to the game or services on a specific IP.

②    If the company imposes Restrictions under Paragraph (1), then it can retrieve or adjust profits (items, experiences, etc.) related to violations of Terms, and for violations of Terms that are difficult to calculate related profits, such as bug abuse and illegal use of programs, the company can initialize game usage information or restrict the use and access environment of some content.

③    All liability for violations of the Terms arising from compromised accounts or account sharing due to reasons attributable to members shall be borne by the parties to the violation of the Terms and the name of the account, and Restrictions may apply to both accounts.

④    If two or more violations of the Terms are confirmed at the same time, then the company may impose Restrictions on each act simultaneously.

⑤    The company may also apply Restrictions on members who have processed or conspired with another member's violations of the Terms, or a member who has helped or made unfair gains thereof.

⑥    If another member acquires an item obtained by violating the Terms even though they are aware of the circumstances, or if they acquire it free of charge without knowing the circumstances, then the company can retrieve the relevant item.

⑦    For circumstances and subject matter related to such Restrictions, please see the Restrictions Standard Table in Article 6. However, in consideration of the specific circumstances at the time of the violation or the degree of impact on the game services, the company may not impose, or impose a lesser, Restriction than specified in the Restrictions Standard Table.

⑧    Even if it is not listed in the Restrictions Standard Table under Article 6, Restrictions may be applied depending on the severity of the violation of the Terms and related laws.

⑨    Depending on the laws of countries in service, Restrictions on use may be aggravated/alleviated than the Restrictions Standard Table.

6.     Restrictions Standard Table

[Restrictions Standard Table]

 ※ "Integration" means "permanent restriction on the use of integrated accounts," "permanent" means "permanent restrictions on the use of the game," and "Number (X) days" means "restriction on the game period" during that period.     

 ※ Even if it is not listed in the above Restrictions Standard Table, restrictions may be applied depending on the severity of the violation of the Terms and related laws.        

 ※ It can be weighted according to the cumulative order or severity of restrictions.

7.     Policy for long-term out-of-access account

①    For service improvement and smooth game operation, the company can delete character information in the account (hereinafter referred to as a "long-term out-of-access account") that satisfies the following conditions.

(1)    More than three hundred and sixty-five (365) days have passed since the last game access date of Journey of Monarch; or

(2)    The Journey of Monarch Paid Service Period Ends.

②    To provide a smooth Blood Pledge function within the game services, the company may deprive or transfer the Blood Pledge management authority of the monarch character who satisfies the following conditions at the request of the Blood Pledge member.

(1)    More than thirty (30) days have passed since the last game access date of Journey of Monarch.

③      If the company decides to delete character information of a long-term out-of-access account, the company will give advance notice about the deletion and its date.

④    According to the policies for long-term out-of-access account, deleted characters and character names cannot be restored.

8.     Restoration Policy

①    Losses and changes in game usage information (such as items, game goods, experiences, achievements, levels, etc.) caused by the company's attributable or technical errors in game services can be restored to the extent that it does not strain the game balance if the current technology of the information and communication service allows you to check records in the game.

②    If you are unable to proceed with a quest due to technical error in game services, we will do our best to help you proceed with the quest to the extent feasible to check in-game records available in current information and consultation services technology. If necessary, we may recover your quest items or change your character information.

③    Members who wish to recover under Paragraphs (1) or (2) must apply for restoration through the customer support within fifteen (15) days, including the date of loss and change of game usage information.

④    The application for restoration under Paragraph (3) must be filed directly by the name of the account in which the game usage information has been lost or changed, and proxy application from a third party is not allowed.

⑤    The company can modify, change, and delete the content of the game services through patches or updates after prior notice, if necessary for the operation and technology, and recovery is restricted for modifications, changes, and deletion of member's game usage information caused thereof. However, if there is a reason falling under the condition to Article 14 (4) of the Terms, it shall be notified later. In addition, paid content can be modified, changed, or deleted if it is deemed necessary for game planning or operation (game balancing, etc.). In this case, the company must compensate the members with other items of similar value that can be used in the game. Members cannot claim compensation for damages related to such actions by the company.

⑥    Losses or changes in game usage information in each of the following subparagraphs are not subject to recovery or compensation for damages.

(1)    Damage caused by a member's negligence or inability to familiarize himself with the game system, announcements, the Terms, the Operation Policy, etc.;

(2)    Damage caused by the members' normal use of game services, such as item salvaging, enhancement, and manipulation, etc.;

(3)    Any damage caused by the use of game services in a manner not recognized by the company, such as account transaction, and sharing, etc.;

(4)    Damage caused by device changes or device resets;

(5)    Loss of Blood Pledge level due to the disintegration of Blood Pledge;

(6)  Damage caused by problems between members without the intervention of the company, such as fraud in the game; or

(7)    Cases where damage such as a compromised account occurred due to the member's negligence in managing the account.

-       Members can demonstrate proactive management of their account by periodically changing their passwords and enrolling in secure authentication services.

 9.     Restoration Standard Table

-       Recovery of losses caused by user negligence or system errors during the game follows the restoration standard table below. For matters not listed in the standard table, whether or not to recover is determined according to the general recovery principle.

[Restoration Standard Table]

※ Recovery may be restricted for losses intentionally incurred by the user, violations of system settings, or possible abuse in the game.

※ Recovery for each item is handled based on the stored data, and losses without records cannot be recovered.

※ Recovery is generally possible if fifteen (15) days have not elapsed from the date of the loss, but some recovery is not possible because it may be difficult to check the data or take a lot of time if fifteen (15) days have elapsed.

10.   Name management policy for out-of-access characters

①    For service improvement and smooth game operation, the company can initialize the character name in an account that satisfies one of the following conditions:

(1)    Character name of an account with no payment history among accounts with no access record for more than thirty (30) days from the last game access date of Journey of Monarch; or

(2)    Character name of an account imposed with permanent restrictions on the use of the game.

②    If the character name is initialized, then the company shall notify the initialization schedule and details in advance through the announcements.

③    According to the character name management policies for out-of-access account, initialized character names cannot be restored.

11.   Name management policy for out-of-operation Blood Pledge

①    For service improvement and smooth game operation, the company can initialize the name of a Blood Pledge that has no access record for more than thirty (30) days from the last game access date of a Blood Pledge member.

②    If the Blood Pledge name is initialized, then the company will notify the initialization schedule and details in advance through the announcements.

③    According to the Blood Pledge name management policies for out-of-operation Blood Pledge, initialized Blood Pledge names cannot be restored.

12.   Guest Account Policy

①    Guest accounts belong to the device, and thus account information may be lost due to actions such as device loss, factory reset, cache and data deletion that may cause the device's data to be moved, lost, or altered.

②    The company cannot help if the guest account information is lost due to the user's carelessness or negligence, such as device change/loss, factory reset, cache and data deletion, or synchronization of an OS account.

③    The company guides on how to link accounts can be found in the official community.