1. General Principles
① This Battle Crush Operation Policy (hereinafter referred to as the “Operation Policy”) is applied to game services for Battle Crush.
② The Operation Policy supplements the Terms and Conditions and contains the company's service operation standards and matters for which users should be aware while using the service, such as effectiveness of users' violations of the Terms and Conditions (hereinafter referred to as "Restrictions"), appeals to Restrictions, and restoration policy.
③ The company may update its Operation Policy from time to time to provide better service and will notify users of the changes through easily understandable means (website notice, e-mail notification, in-service note, push message, etc.).
2. Restrictions/Report, Appeals and Customer Support
① If a member becomes aware of another member's violation of the Terms and Conditions or the Operation Policy, or is damaged by it, then they may report the details to the company.
(1) The guidelines for Restrictions/report procedures for violations of the Terms and Conditions are as follows:
- Violation of the Terms and Conditions → (Report) → Investigation → (Pre-notice) → Restrictions → Appeal
→Notification of the results of the appeal
② The investigation may take some time after reporting, and in some cases, re-investigation may take place.
③ Related accounts may be temporarily restricted while investigating reported issues.
④ Members can raise appeals related to various inquiries, requests, suggestions, and Restrictions, including Battle Crush game services, compromised accounts, reporting of harmful users, etc., through "Report" on the website.
(1) The methods for reporting, inquiring, and raising appeals are as follows:
[Inquiry]
Users can raise various inquiries, requests, suggestions, and appeals related to Restrictions, regarding Battle Crush’s game services or accounts, through the "Report" section on the website.
[Report]
Users can report compromised accounts, report misconduct, and make inquiries, requests, suggestions,
and appeals related to Restrictions regarding the game through the "Report" section on the website or in
the game.
[Phone]
Operating Hours: 10:00–12:00, 14:00–16:00 (Excluding weekends and holidays)
Phone Number: 1600-0020
[In-person Inquiry]
Operating Hours: Weekdays 09:00 – 18:00 (Excluding weekends and holidays)
Address: NCSOFT Customer Support Center, 192 Jungang-daero, Dong-gu, Busan
Map: [Link]
⑤ If a member's appeal is deemed reasonable, then the company will immediately lift the Restrictions applied to the member and restore the adjusted items.
⑥ Report and investigation of damage from the "compromised account" can be made up to fifteen (15) days including the date the damage caused by the "compromised account.”
⑦ Appeals can be made within fifteen (15) days from the date of Restrictions.
3. Battle Crush Operation Standards and Special Policy
① The company makes its best efforts to prevent acts that violate the Terms and Conditions or the Operation Policy, and to provide smooth game services to its users.
② The company takes a neutral stance and does not intervene in disputes between members. However, if the dispute between members involves acts that violate the Terms and Conditions or the Operation Policy or interfere with the normal operation of game services, the company shall take necessary actions after reviewing the issue from a neutral standpoint.
③ The company safely handles members' personal information and credit information as prescribed by laws and regulations and personal information processing policies. The company's executives, employees and administrators do not request or disclose the member's personal information, account information, or password, except as prescribed by the Terms and Conditions and personal information processing policies.
④ The company receives reports of bugs and errors occurring in game services through customer support and community sites and strives to deal with them quickly.
⑤ The company shall request the authentication of accounts, when necessary, to protect the members' accounts and stabilize game services.
⑥ The company's executives, employees and administrators may give limited answers or may not give answers to updates, development directions, and other content that cannot be disclosed due to the nature of the game.
4. Naming Policy
① The term "Name" refers to all kinds of names (nickname, character name, alliance name, etc.) that members set themselves to identify characters, groups, etc. within game services.
② In principle, members can set their Names freely.
③ Notwithstanding Paragraph (2), the Names of each of the following subparagraphs are restricted from being used, and the company may change them arbitrarily. In addition, Restrictions may be applied to the use of the Names below:
(1) Names that may cause discomfort or sexual humiliation to others
(2) Names that include insults, slang, advertisements, or expressions containing sexually suggestive content
(3) Names that discriminate against certain races, genders, countries, etc.
(4) Names that are judged to have the purpose of criticizing, insulting, or defaming a specific person, group, organization, region, religion, etc.
(5) Names that impersonate a company, its employees, officials, and administrators.
(6) Names that imply an intention of actions prohibited by the Terms and Conditions, the Operation Policy, etc., including an action to foster an account or to exchange items for cash or in spot
(7) Names that may infringe or cause damage to a third party's trademark or copyright.
(8) Names prohibited by the Terms and Conditions
(9) Names that violate other laws and regulations or are contrary to social norms.
5. Restrictions Policy
① The types of Restrictions are as follows:
(1) Permanent restriction on the use of integrated accounts: A Restriction that permanently restricts the use of all games and related services provided by the company.
(2) Permanent restriction on the use of games: A permanent Restriction that permanently restricts the use of Battle Crush games and related services.
(3) Restriction on the game period: A Restriction that restricts the use of Battle Crush games and related services for a certain period of time.
(4) Warning: Temporarily imposed Restrictions on access to games, chat bans, behavior restrictions, forced change of character names, GM/CM caution, and recommendations.
(5) Adjustment of Items, etc.: A Restriction that deletes character information, items, and paid content related to violations of the Terms and Conditions or changes the quantity and nature.
(6) IP Blocking: A Restriction that restricts access to games or services on a specific IP.
② If the company imposes Restrictions under Paragraph (1), then it can retrieve or adjust profits (items, contents, etc.) related to violations of the Terms and Conditions, and for violations of the Terms and Conditions that are difficult to calculate related profits, such as bug abuse and illegal use of programs, the company can initialize game usage information or restrict the use and access environment of some content.
③ All liability for violations of the Terms and Conditions arising from compromised accounts or account sharing due to reasons attributable to members shall be borne by the parties to the violation of the Terms and Conditions and the name of the account, and Restrictions may apply to both accounts.
④ If two or more violations of the Terms and Conditions are confirmed at the same time, then the company may impose Restrictions on each act simultaneously.
⑤ The company may also apply Restrictions on members who have processed or conspired with another member's violations of the Terms and Conditions, or a member who has helped or made unfair gains thereof.
⑥ If another member acquires an item obtained by violating the Terms and Conditions even though they are aware of the circumstances, or if they acquire it free of charge without knowing the circumstances, then the company can retrieve the relevant item.
⑦ For reasons for Restrictions and the content of Restrictions, the Restrictions Standard Table under Article 6 shall be followed. However, even if reasons for Restrictions set by the Restrictions Standard Table occur, Restrictions may not be imposed or may be imposed weaker than the Restrictions Standard Table prescribes, considering the specific situation at the time of the violation of the Terms and Conditions or the degree of impact on the service.
⑧ Even if it is not listed in the Restrictions Standard Table under Article 6, Restrictions may be applied depending on the severity of the violation of the Terms and Conditions and related laws.
⑨ Depending on the laws of countries in service, Restrictions on use may be aggravated/alleviated than the Restriction Standard Table.
6. Restrictions Standard Table
[Restrictions Standard Table]
Type | Details | 1st | 2nd | 3rd |
Inappropriate Name | "Inappropriate Name" refers to the act of using the Names of each subparagraph of Article 4 (3) for character names, alliance names, etc. * The character name and alliance name may be arbitrarily changed upon warning. * Temporary character restrictions may be imposed in the process of changing the character name. * The details of name changes due to "Inappropriate Name" can be open to public through the official community. * If an "Inappropriate Name" is repeated for the purpose of displeasing other users, then the Restrictions prescribed in "Inappropriate Name" may be applied. | Warning (including the change of Name) | Three (3) days (including the change of Name) | Seven (7) days (including the change of Name) |
False Report, etc. | Abuse of bulletin boards or customer support to interfere with the normal use of games by other users or interfere with the company's normal operation of games. | Warning | Three (3) days | Seven (7) days |
Abusive Chat | “Abusive Chat” refers to the use any of the following expressions: (1) Expressions that may cause discomfort or sexual humiliation to others (2) Expressions that include insults, slang, advertisements, or expressions containing sexually suggestive content (3) Expressions that discriminate against races or genders (4) Expressions that are judged to have the purpose of criticizing, insulting, or defaming a specific person, group, organization, region, religion, etc. (5) Expressions that impersonate a company, its employees, officials, or administrators (6) Expressions that imply an intention to engage in actions prohibited by the Terms and Conditions, the Operation Policy, etc., including an action to foster an account or exchanging items for cash or in spot (7) Expressions that may infringe or cause damage to a third party's trademark or copyright (8) Expressions prohibited by the Terms and Conditions (9) Expressions that violate other laws and regulations or are contrary to social norms * If the damage caused by “Abusive Chat” is minor, a "Warning" may be applied instead of a restriction on game period. * A second restriction may be applied to the first restriction for "Abusive Chat" which targets multiple users or causing serious discomfort to other parties. | For seven (7) days when there are three (3) accumulated warnings | Thirty (30) days | Ninety (90) days |
Game Fixing | Acts that attempt to manipulate the outcome of a game’s outcome by artificial means. | Thirty (30) days | Permanent |
|
Teaming | Forming teams by methods not officially recognized (or not provided by the normal game system), thus violating the game rules.
Repeatedly or intentionally forming a team with a user who uses unauthorized programs to gain advantages in the game will be considered an abnormal team formation and Restrictions may be imposed. | Permanent |
|
|
Going AFK/Leaving | Not taking any actions or leaving the game after it starts, until it ends or for a certain period, causing disadvantages to teammates, or unfairly obtaining resources, points, etc.
* Unfairly obtained ranking points, items, rewards, etc. may all be revoked.
| Warning | Matchmaking penalty (five (5) minutes) | Matchmaking penalty (fifteen (15) minutes)
*4th: Matchmaking penalty (thirty (30) minutes) *5th: Matchmaking penalty (sixty (60) minutes) |
Attempted Fraud | The act of attempting “fraud” * In the case of "Attempted Fraud," impersonating an administrator or company employees, permanent Restrictions are possible for the first Restriction. | Seven (7) days | Thirty (30) days | Sixty (60) days |
Boosting | Entrusting your account to someone else to level it up or boost its ranking in exchange for cash or real-world goods/services | Thirty (30) days | Permanent | |
Attempted Boosting, etc. | (1) The act of attempting or advertising an act under each subparagraph of "Boosting" (2) The act of attempting or advertising an act under each subparagraph of “Account Trading" (3) The act of advertising "Boosting" or a site, etc. that mediates acts of “Account Trading" * If "Attempted Boosting, etc" is repeated for profit, then "permanent" Restrictions may be applied to the first Restriction. | Seven (7) days | Thirty (30) days | Ninety (90) days |
Account Trading | The act of trading game accounts with cash, real goods/services, or game accounts, items, etc. of other games | Seven (7) days | Thirty (30) days | Ninety (90) days |
Interference of Game Operations | (1) The act of impersonating a company, its employees, officials, and administrators (2) Spreading false information, causing confusion to other users through other illegal means, and interfering with the company's game operations | Thirty (30) days | Ninety (90) days | Permanent |
Compromised Accounts | The act of accessing another user's account without permission and acts of helping or using it in any way to benefit from it | Permanent | | |
Fraud | An act of deceiving another user and taking unfair advantage in the game | Permanent | | |
Private Information Leaks | In the case where the personal information of another member is distributed without consent | Permanent | | |
Commercial Spam | The act of using game services for advertising purposes other than the original purpose of game services, such as for-profit, sales, advertisement, and promotion | Permanent | | |
False Entry and Use of Personal Information | The act of entering false identification information in account information or continuously using incorrect information without modifying it * If an account has been restricted due to the registration of another person’s information, the restriction on the account can be removed after performing an identity verification. | Permanent | | |
Identity Theft | The act of creating an account using another person's personal information | Integration | | |
Fraudulent Transactions | The act of paying for a paid service by using another person's payment method without permission | Integration | | |
Bug/System Vulnerability Abuse | (1) The act of benefiting from an error in a game or service or causing damage to others (2) The act that affects game balance or systems by using game or service errors * Even if there is no intention, it is possible for “Adjustment of Items, etc.” to occur, including deleting the related items and adjusting ranking points, etc. | Integration | | |
Using Unapproved Third-Party Programs | (1) The act of producing, using, and distributing computer programs or devices (hereinafter referred to as "Unapproved Third-Party Programs") that neutralize technological protection measures for game services or interfere with normal operations (2) The act of adapting a program provided by the company in connection with the game program or game services or abnormally using the modified program (3) The act of spreading, distributing, or arranging unapproved third-party programs themselves or their usage to a specific person or an unspecified number of people | Integration | | |
Open Market Exploitation | (1) Cases where unfair gains are made by exploiting policies and processes related to membership, payment, payment cancellation, etc. provided by an open market business operator (2) Cases of spreading a method of avoiding or abusing the policies and related processes of an open market operator | Integration | | |
* "Integration" means "permanent restriction on the use of integrated accounts," "permanent" means "permanent restrictions
on the use of games," and "period (dates)" means "restriction on the game period" during that period.
* Even if it is not listed in the above Restrictions Standard Table, Restrictions may be applied depending on the severity of
the violation of the Terms and Conditions and related laws.
* It can be weighted according to the cumulative order or severity of Restrictions.
7. Policy for Long-Term Inactive Accounts
① The company may delete game information from accounts that satisfy the following conditions (hereinafter referred to as “Long-Term Inactive Accounts”) for service improvements and smooth game operation:
(1) More than ninety (90) days have passed since the last game access date of Battle Crush
(2) The termination of the period for paid services of Battle Crush
② If game information is deleted for a Long-Term Inactive Account, then the company shall notify the deletion schedule and content of the game information in advance through an announcement.
③ According to the Policy for Long-Term Inactive Account, deleted nicknames and game information cannot be restored.
8. Restoration Policy
① Losses and changes in game usage information (such as items, game currencies, ranking points, achievements, Calixer ranking information, etc.) caused by the company's attributable or technical errors in game services can be restored to the extent that it does not strain the game balance if the current technology of the information and communication service allows you to check records in the game.
② If a mission cannot be carried out due to a technical error in game services, then the company will cooperate as much as possible to ensure that the mission is carried out normally within the scope of the current technology of the information and communication service. If necessary, mission items can be restored, or character information can be changed.
③ Members who wish to recover under Paragraphs (1) or (2) must apply for restoration through the customer support within fifteen (15) days, including the date of loss and change of game usage information.
④ The application for restoration under Paragraph (3) must be filed directly by the name of the account in which the game usage information has been lost or changed, and proxy application from a third party is not allowed.
⑤ The company can modify, change, and delete the content of game services through patches or updates after prior notice if necessary for the operation and technology, and recovery is restricted for modifications, changes, and deletion of member's game usage information caused thereof. However, if there is a reason falling under the condition to Article 14 (4) of the Terms and Conditions, it shall be notified later. In addition, paid content can be modified, changed, or deleted if it is deemed necessary for game planning or operation (game balancing, etc.). In this case, the company must compensate members with other items of similar value that can be used in the game. Members cannot claim compensation for damages related to such actions by the company.
⑥ Losses or changes in game usage information in each of the following subparagraphs are not subject to recovery or compensation for damages:
(1) Damage caused by a member's negligence or inability to familiarize himself with the game system, announcements, the Terms and Conditions, the Operation Policy, etc.
(2) Damage caused by a member's normal use of game services, such as item crafting, use, etc.
(3) Damage caused by the use of game services in a manner not recognized by the company, such as item transaction, account transaction, and sharing, etc.
(4) Damage caused by device change or device initialization
(5) Damage caused by problems between members without the intervention of the company, such as fraud in the game
(6) Cases where damage such as an compromised account occurred due to the member's negligence in managing the account
- The member can prove that they have continued to manage the account by periodically changing passwords and signing up for security authentication services.
- Recovery of losses caused by user negligence or system errors during the game follows the Restoration Standard Table below. For matters not listed in the standard table, whether or not to recover is determined according to the general recovery principle.
[Restoration Standard Table]
Item | Details and Special Notes | Recovery | Note |
Item | If an item was mistakenly purchased from the shop using gold | O | Restoration is available only once a year per account |
Request to delete the item that cannot be deleted itself | O | Items that have been agreed to be deleted cannot be restored | |
Unwanted costume or Calixer created by mistake | X | ||
Costume leveled up by mistake | X |
| |
Calixer trial ticket used by mistake | X |
| |
Damage from fraud/compromised account | O | Recovery of abnormally moved items | |
| |||
* Recovery means reverting the item if it is moved from the user account and converted through sales/purchase/consumption/reinforcement, etc. thereafter | |||
| |||
* Items that have been moved fifteen (15) days before, including the date of receipt of the report, cannot be recovered | |||
* Damaged items related to real money transactions cannot be recovered | |||
Mail | Recovery of expired items during mailbox storage | X | |
Mail deleted by mistake | X |
|
* Recovery may be restricted for losses intentionally incurred by the user, violations of system settings, or possible abuse
in the game.
* Recovery for each item is handled based on the stored data, and losses without records cannot be recovered.
* Recovery is generally possible if fifteen (15) days have not elapsed from the date of loss, but some recovery is not possible
because it may be difficult to check the data or requires an extensive amount of time if fifteen (15) days have elapsed.
10. Nickname Management Policy for Inactive Accounts
① For service improvement and smooth game operation, the company can reset the nickname in an account that satisfies one of the following conditions:
(1) Nickname of an account with no payment history among accounts with no access record for more than thirty (30) days from the last game access date of Battle Crush
(2) Nickname of an account imposed with permanent Restriction on game usage
② If the nickname is reset, then the company shall notify the reset schedule and details in advance through an announcement.
③ According to the nickname management policies for inactive accounts, reset nicknames cannot be restored.
11. Guest Account Policy
① Guest accounts belong to the device, and account information may be lost due to actions such as device loss, factory reset, cache and data deletion that may cause the device's data to be moved, lost, or altered.
② The company cannot help if the guest account information is lost due to the user's carelessness or negligence, such as device change/loss, factory reset, cache and data deletion, or synchronization of an OS account.
③ The company guide on how to link accounts can be found in the official community.