If you are still being charged after canceling the billing on your account, you will need to contact support so that we may research your account. To do so, use the Ask a Question tab and enter the green information below into the Subject and Question fields. Be sure to replace the red text with your account and card information.

Subject:
I cancelled billing, but I'm still being charged.

Question:
Here is my information:
Account Name(s): ENTER ALL ACCOUNTS ASSOCIATED WITH YOUR CREDIT CARD HERE
First and last name of cardholder: ENTER FIRST AND LAST NAME HERE
Billing address: ENTER BILLING ADDRESS HERE
Last 4 digits of the credit card number: ENTER LAST 4 DIGITS OF CARD HERE
Date of billing cancellation (if known): ENTER DATE OF BILLING CANCELLATION HERE

A billing representative will reply to your support request after researching your account.

Possible reasons for a charge on your statement after canceling the billing on your account include:

• A charge made prior to the cancellation did not post until after the cancellation. The date listed on your credit card statement reflects the date that a transaction posted, which can differ from the date that we actually charged your card. If your bill date occurred shortly before you cancelled, your post date may occur after the cancellation.
• Your card may be in use on an account other than the account that you cancelled.
• Your account cancellation may not have completed for some reason.

NOTE: Please do not include your full credit card number, expiration date, or CVV code in your support request.