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Contacting Other Areas of Support

Question

My support issue does not fit into the Account Support, Billing, Technical Support, or Game Support categories. How do I contact support?

Answer

For all issues that don't fit into the Account Support, Billing, Technical Support, or Game Support categories, please contact support using the PlayNC Support Center.

The PlayNC Support Center
The PlayNC Support Center at http://www.plaync.com/us/support is the place to find answers and contact our support team. You can use the Search feature to search our website for product information and answers to frequently asked questions. Many of the answers found here will tell you what information to include when contacting support for a particular issue, so you can often speed the process along by sending the necessary information in your initial inquiry.

If the Support Center does not contain the answer to your question, click the Ask a Question link. Once there, follow these simple steps to submit your question to us:

1. Enter your e-mail address in all lower case (e-mail address is case sensitive).
2. Type your subject and message in the appropriate boxes. Populate the fields and drop-down menus and click the Submit Question button.
3. If you already have a support account, skip to Step #5. If you have never created a support account with us, you will be taken to an account creation screen. Enter the information requested to create your support account. We respect your privacy and do not share this information with other companies. Click the Create Account button.
4. New accounts will be taken to a screen verifying account creation.
5. Click the Finish Submitting Question button.

You will be presented with a reference number for your submission. A copy of your question will also be e-mailed to you for your records.

Please Note: Your support account login is separate from your PlayNC or game account logins so that you will always have access to support, even if you are having a problem with your game account.

You can update your issue at any time by logging into your support account and using the My Stuff tab. For more information about the My Stuff tab, including how to track your current support issues, click the link below.

How does the My Stuff section of the support website work?

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