Contacting Lineage II Game Support

Question

How do I contact support about a Lineage II game support issue?

Answer

The Lineage II Support Team can be reached both in and out of the game. A message board is also available for indirect communication between players and developers.

PlayNC Support Website
The PlayNC Support Website at http://support.plaync.com is the place to find answers and contact our support team outside of the game. Answers to many commonly asked questions are available in our searchable Knowledge Base. Many of these answers will tell you what information to include when contacting support for a particular issue, so you can often speed the process along by sending the necessary information in your initial inquiry.

If the Knowledge Base does not contain the answer to your question, click the Ask a Question tab. Once there, follow these simple steps to submit your question to us:

Enter your e-mail address in all lower case (e-mail address is case sensitive).
Type your subject and message in the appropriate boxes. Populate the fields and drop-down menus and click the Submit Question button.
If you already have a support account, skip to Step #5. If you have never created a support account with us, you will be taken to an account creation screen. Enter the information requested to create your support account. We respect your privacy and do not share this information with other companies. Click the Create Account button.
New accounts will be taken to a screen verifying account creation. Click the Finish Submitting Question button.
You will be presented with a reference number for your submission. A copy of your question will also be e-mailed to you for your records.

Please Note: Your support account login is separate from your PlayNC or game account logins so that you will always have access to support, even if you are having a problem with your game account.

You can update your issue at any time by logging into your support account and using the My Stuff tab. For more information about the My Stuff tab, including how to track your current support issues, click the link below.

How does the My Stuff section of the support website work?

In-Game Support
In the chat area, type /gm and then a short description of the issue you are experiencing. Example: /gm I am stuck and cannot move. Your petition will be placed in a queue for a response from a Game Master (GM). You can continue playing while waiting for an answer. If you are offline when a GM responds to your petition, you will be presented with a window containing the response the next time you log in.

Feedback and Suggestions
If you have a suggestion or feedback about Lineage II and want your voice to be heard, a great place to voice your opinion is the official message board (see below for URL). This will give other players a chance to comment and offer their thoughts on your topic. Each message is read by the Community Team who report hot topics to the Development Team. An idea is more likely to be noted if it has the backing and comments of other players, and the message board is the perfect place to make this happen.

Message Board
The Lineage II message board is useful for finding information from other players, communicating indirectly with the game developers, and for posting suggestions. You can access the message board at http://boards.lineage2.com/.

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