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Forgot PlayNC Password

Question

I forgot my PlayNC master account password.

Answer

Go to the PlayNC Master Account Sign-In page and try to reset it using the instructions below.

1. Click the FORGOT PASSWORD link.
2. Enter your PlayNC master account name and the correct characters seen in the image, and then click the SUBMIT button.
   • If you have updated your  password security feature, enter the answers to your Hint Question and Answers, and click the SUBMIT button.
   • If you have not updated the password security feature, enter the date of birth associated with the account and click the SUBMIT button.
3. If the e-mail address on your account is verified:
   
   1. You will receive an e-mail containing an automatically-generated temporary password for your PlayNC master account.
   2. Copy the password from that e-mail.
   3. Return to the PlayNC Master Account Sign-In page.
   4. Enter your PlayNC master account name and the password you copied from the e-mail, followed by the SUBMIT button.
   5. When prompted, enter a new password of your own choice for your PlayNC master account.
      NOTE: Please keep in mind that your PlayNC master account password is independent from your game account password(s); resetting your master account password does not also reset your game account passwords.

If the e-mail address on your account is not verified, follow the on-screen prompts to regain access to your account.

If you were unable to reset your password using the instructions above, click the link below.