PlayNC Support

Welcome to the PlayNC Support Centre

Here you will find the top issues for NCsoft products. Clicking "More" under any of the game topics below will take you to product specific support sites.

Change Billing Option
Use Card on File Option
Using a Serial Code
I can’t remember my PlayNC master account name.
Subscription Payments by Credit/Debit Card

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Code=058
Reporting Violations
Forgotten Guild Wars Password
Guild Wars Account Integration into PlayNC Account Management
Merging Guild Wars Accounts

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Character Transfer FAQ
Character Rename FAQ
Guide to the City of Heroes Good Versus Evil Edition Serial Code
Upgrading City of Heroes with City of Villains
Character Names and the Name Policy

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Retroactive Veteran Rewards
Veteran Rewards Eligibility for Non-Consecutive Paid Time
Advanced Veteran Reward Time
Download Game Client
Character Transfer Guide

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Tabula Rasa Ending Live Service
Using your Tabula Rasa Compensation Serial Codes

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Please visit our US site for full Lineage II support.

Please visit our US site for full Dungeon Runners support.

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Support in other languages is available.